i don't know if its only i who's going through this experience. but i've been on the receiving end of the drastic and perceptible deterioration of quality of service in my mobile phone service. and this has been noticed ever since vodafone took over hutch in india.
the problems range from :
1. sudden absence of signal.
2. regular dropping of calls (at least 8-10 times a day).
3. poor voice quality (and no, i have not changed my handset recently).
4. and all this obviously resulting in higher billing amounts every month.
but i must mention here that this has been my experience in mumbai (and also when i travelled out of mumbai to delhi). i am not sure if others have had similar experiences.
if there are more of you out there who are facing a similar problem, here's a simple plan that i am putting into action.
1. i am writing a complaint mail to the following address - assist@vodafone.com with a copy to the nodal officer whose email id is provided on their website. the url is - www.vodafone.in. (i tried submitting the same complaint through their online feedback form but with no luck.)
2. the text of the mail is -
Hi :
I've been a Voadfone client since many years now (right from when it used to be Maxtouch, to Orange, to Hutch to Vodafone now).
My number is 9820190487.
Ever since Vodafone has taken over Hutch I have noticed a perceptible deterioration in quality of service. This includes -
1. Sudden absence of signal.
2. Regular dropping of calls (at least 8-10 times a day).
3. Poor voice quality (and no, I have not changed my handset recently).
4. And all this obviously resulting in higher billing amounts every month.
With this mail I am writing to communicate to Vodafone that I AM EXTREMELY UNHAPPY WITH THE DETERIORATING QUALITY OF SERVICE!
I hope that :
1. You will acknowledge my mail.
2. You will let me know how you propose to improve the quality of service.
3. There will be a significant improvement in service standards.
Best regards,
Guruprasad
3. you can replace the number and name with your number and name.
4. mark a copy of your mail to me at ckguruprasad@gmail.com.
5. i then propose to collect all your mails and send a consolidated mail to the vodafone india ceo. (if anyone has his email address please send it to me.)
i am sure such collective action will get their attention, and hopefully get them to act promptly and fix this problem.
please send out your mail by the 20th. i will keep you all posted about further developments.
Posts
18 comments:
I've sent in mine! All the best!
Even I noticed the problem ever since Vodafone took over.. uh.. its 26.. why did u say to mail by 20th?
Dear All,
Vodafone's top boss is Harit Nagpal,his email id is harit.nagpal@vodafone.in
VP-Customer Care is Ms.Kamal Bajwa,email id is kamal.bajwa@vodafone.in
cheers
raj
Thanks... I find that quality of vodafone cust care hotlines (even
corporate) are going down. Same thing has to be repeated multiple times to
mulltiple people at various times and still nothing happens. Its
approaching a PSU! Won't be surprised if one day Bharati acquires
Vodafone!
Sanjay Phadke, JPMorgan. Tel (O) +91226639 3170, (M)
+919820339044 --------------------------------
Hi Guru,
Good morning!
I am glad that you are getting a lot of support in this endeavor. Congrats
and wish you all the best.
Sincerely,
Cion
You should call it "The dog goes to sleep!
sanjay
Hi, his is indeed a great collection except the real essence is missing---- Vodafone is worst than what you have managed to put on the blog.
But as long as it is going to make any difference to them --- you effort is worth it.
Regards
Deeksha Singh
Vodafone User - have discontinued my corporate number which I had been using since last four years.
My Business , Relationships, contacts have suffered and I cannot even bill it to them. - Wish they are washed away from the market..
I think Vodafone should just pack their bags and leave the market. I think they are most frustrating service providers - I actually have seen few of my friends banging their mobile phones on the wall due to frequent call drops, network not accessible, and the most disgusting is that if you call the customer care - you just have to hang over the phone for atleast 20 minutes to get connected to the cce. At times, you do not even get through their Cce services- and this terrible voice of a women- who speaks as if she is drunk and trying to pretend that she is okkkkkkkk.
Vodafone must leave the market and if it was possible for me - I would actually write about their terrible services - and collect people who would have lovely tales to share and make their lives miserable .
Their Customer care executives and team leaders will speak to as if they are doing a favour to you. Their have been times when the callers have actually been apologizing through out the call and I feel sorry for their state.
Please - please - it is a request - Vodafone should just go away.
Regards
Frustrated Vodafone user!!!!!!!!!!!!!!!!!
I guess I am the most frequent writer - sharing Vodafone miseries with you.
Something very interesting happened with me three days back. An executive from pace collection services came to my office and was shouting my name around the office - it was really an embarrassment - He walked in with this torn paper in his hand which had a few names ( apparently people who have not paid their bills) and I have my name listed in there - he actually started shouting at me and said " Deeksha Nagi ji aap hi hain, aapka yeh vodafone ka bill hai, aur aapne payment hahin kari - aap yeh paise kaab dengi" - believe me when i heard him talking like that - my head fumed and i blasted him.............
I asked him to make me speak to the collection department head or the concerned person who has sent him here - he took out this funny handset and started dialing Vodafone - and kept trying for 20 minutes and was unable to reach his office numbers - Vodafone Numbers - Disgusting it is - and Funny too.
He kept trying and left my office without telling me..................
I made it very clear to him that incase if I find anyone from Vodafone coming to my office - I am going to call the police............
This is the plight.......... and this is the quality of people they hire..............
Regards
Deeksha Singh
hi shruti :
i wanted to collect all the responses by the 20th and send it to the top honchos at vodafone. i guess you saw my post only on the 26th?
i am sending in the mail today and i'm also including your comment :-)
will keep you posted.
guru
Vodafone sucks..!!
Vodafone top management email id.
Sanjoy.Mukerji@vodafone.com ; Anita.Joshi@vodafone.com ;
Monish.Vohra@vodafone.com ;
gulshan.arora@vodafone.com ; gurpreet.nodal@vodafone.com ;
Sanjay.Sawhney@vodafone.com ; sanjays.delhi@vodafone.com ;
Kirti.Gupta@vodafone.com ;
Dilip.Mitra@vodafone.com ;
Vijay.Jassal@vodafone.com ;
Sundeep.Kathuria@vodafone.com ;
Arun.Sarin@vodafone.com
Asim.Ghosh@vodafone.com
all the best
Hey.. Vodafone has included the 'feedback about network' option in its IVR!!
hmmm... maybe we could take credit for them including the 'feedback about network' option in their IVR? :-P
i also have been getting calls from their network department and they mentioned that they have provided some in-building solution in our office building. so at least its a start.
guru
Thanks alot guys for the valubale emails IDs. I have also suffered a lot, by purchasing a new connection. All of a sudden and without any intimation the calls were barred from my number.
The Customer suport is horrible. They say we are helpless.
My question is why you are sitting there if you cannot help the customer.
Simply Pathetic.
Anybody thinking to purchase this connection. Please think twice. Look for some other players in the market. I think we should trust Indian players rather than MNC's which is making our life miserable.
Guys Check out http://hallaaboll.blogspot.com/ for more stories about Vodafone Customer Care ...
fanastic information and brigade against those vodafone skunks. I have also sent a mail copy to Guruprasad adding on to your pride of lions. my number is 9899991526
I sent the following message to the above given mail id...
++++++++++++++++++++++++++++++++++
Hi,
My Name is Meganathan. My Vodafone coneection Number is 9886644620.
Let me explain the stupid support and ideotic customer care people...
Point 1. I am getting hell lots of stupid messages from your vodafone...
Point 2. Getting so many phone calls from your stupid ring tone numbers (ex) 9739901638 , 9986127148, etc...
20 days back I spoke to your customer care stupid fellow name called Shiv Kumar, I told him clearly that, I don't want the stupid unwanted messages to my number...
He said that, it will take 45 days to disable THIS OPTION, WHO THE HELL ENABLED THIS OPTION, AND WHY THE HELL, I SHOULD SENT MESSAGE TO DEACTIVE??? AND Mainly, after the conversation, I am getting so many messages per day, which I was not getting this much earlier...
DO YOU THINK THE CUSTOMER ARE FOOL, AND YOU WANT TO F.... THE CUSTOMER????????????
THERE IS A LIMIT FOR EVERYTHING... IF I GET THIS KIND OF MESSAGE AGAIN, I AM GOING TO PUBLISH THE SAME IN NEWS PAPERS AND WILL GO TO CONSUMER COURT...
WHEN EVER I AM IN IMPORTATNT MEETING, I GET SOME STUPID MESSAGES AND STUPID PHONE CALLS FROM VODAFONE....
IS THIS THE WAY TO SERVE YOUR CUSTOMER???
IF YOU PEOPLE DON'T KNOW, HOW TO HANDLE THE CUSTOMER, LEARN FROM AIRTEL OR BSNL... AND COME TO THIS FIELD...
I WANT SOME ONE TO RESPOND MY QUERIES AND LET ME KNOW THE PROPER REASON... I HAVE DECIDED TO CHANGE THE SERVICE PROVIDE... WHEN I CHANGE THE PROVIDER, I WILL NOT LEAVE IT AS IT IS...
WAITING FOR YOUR PROMPT REPLY AND ACTION...
Regards,
Meganathan.A.N.
+++++++++++++++++++++++++++++++
Oh! I did not know about your blog, but I have been facing same issues, and it all started one year back. Today only someone from Vodafone called and siad give us the last chance. I guess we should take Vodafone to consumer court. Enough is enough....
Jago Grahak jago.........
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