Thursday, December 13, 2007
i don't know if its only i who's going through this experience. but i've been on the receiving end of the drastic and perceptible deterioration of quality of service in my mobile phone service. and this has been noticed ever since vodafone took over hutch in india.
the problems range from :
1. sudden absence of signal.
2. regular dropping of calls (at least 8-10 times a day).
3. poor voice quality (and no, i have not changed my handset recently).
4. and all this obviously resulting in higher billing amounts every month.
but i must mention here that this has been my experience in mumbai (and also when i travelled out of mumbai to delhi). i am not sure if others have had similar experiences.
if there are more of you out there who are facing a similar problem, here's a simple plan that i am putting into action.
1. i am writing a complaint mail to the following address - firstname.lastname@example.org with a copy to the nodal officer whose email id is provided on their website. the url is - www.vodafone.in. (i tried submitting the same complaint through their online feedback form but with no luck.)
2. the text of the mail is -
I've been a Voadfone client since many years now (right from when it used to be Maxtouch, to Orange, to Hutch to Vodafone now).
My number is 9820190487.
Ever since Vodafone has taken over Hutch I have noticed a perceptible deterioration in quality of service. This includes -
1. Sudden absence of signal.
2. Regular dropping of calls (at least 8-10 times a day).
3. Poor voice quality (and no, I have not changed my handset recently).
4. And all this obviously resulting in higher billing amounts every month.
With this mail I am writing to communicate to Vodafone that I AM EXTREMELY UNHAPPY WITH THE DETERIORATING QUALITY OF SERVICE!
I hope that :
1. You will acknowledge my mail.
2. You will let me know how you propose to improve the quality of service.
3. There will be a significant improvement in service standards.
3. you can replace the number and name with your number and name.
4. mark a copy of your mail to me at email@example.com.
5. i then propose to collect all your mails and send a consolidated mail to the vodafone india ceo. (if anyone has his email address please send it to me.)
i am sure such collective action will get their attention, and hopefully get them to act promptly and fix this problem.
please send out your mail by the 20th. i will keep you all posted about further developments.